We realize that from time to time things are overlooked and appointments must be cancelled. We will do our best to accommodate your needs and ask that you help us to maintain our level of service to our other customers by making all cancellation requests by 5:00pm the day prior to the scheduled date of service. This will help us to manage our schedule so that we can avoid charging you any cancellation fees.
If cancellation notification is received after 5:00pm the day prior to the scheduled date of service you may be billed a $20.00 cancellation fee.
If cancellation notification is received after 7:00am the day service is scheduled you may be billed a $35.00 cancellation fee.
If cancellation notification is received after 9:00am the day service is schedule you may be billed a $50.00 cancellation fee.
If we complete the requested work prior to your cancellation call or email, full payment is required for any services that were completed as a part of the original order. If we arrive to provide a service that requires the customer to be home and you are not available for that appointment as scheduled a missed appointment fee of $65.00 will be assessed.
There are no cash or credit card refunds. When a refund is issued it will be given as a credit applied to your Bill Sigler’s Lawn Service account to be applied to future service. It is also understood that should the customer cancel any payment made by credit card to secure the refund on their own, the amount due and all fees will be sent for collection as explained in our Collection Policy.